FAQs
My Account
No, you can checkout as a guest. However, creating a KAAVI account enhances your shopping experience by allowing you to:
- Save your shipping and billing details for faster checkout.
- Request exchanges directly from your account.
- Track orders and review order history.
To register for a KAAVI Online Account, follow these steps:
- For Desktop Users: Click on the Account icon at the top right, then select "Create Your Account" and enter your details.
- For Mobile Users: Open the menu, tap the Account icon, and register by entering your details.
If you forget your password:
- Click on “Forgot your password?” in the Account section.
- Enter your email address to receive a password reset link.
- Use the new password to sign in.
Sign in to your account and go to the “Addresses” section.
Click "Edit" to modify an existing address.
Click "Delete" to remove an address.
Click "Add a New Address" to update your details.
Sign in to your account and navigate to the Dashboard to view your order history.
Order
Placing an order on Kaavi Online is simple:
- Add your desired items to the shopping bag.
- Click on the Shopping Bag icon and proceed to checkout.
- Enter your contact, shipping, and billing information.
- Click "Continue to Payment" and choose your preferred payment method.
- Click "Complete Order" and check your email for an order confirmation.
If you have a Kaavi account, your details will be saved for faster checkout, with options to edit or add new addresses.
Yes! You can place an order by calling us at +92 300 0522844 and providing the product SKU, size, and color variant.
Currently, we do not offer store pickups, but we’re working on introducing this service soon.
Once you place an order, you’ll receive an Order Confirmation Email with your order details.
- If you don’t see it in your inbox, check your junk/spam folder.
- If you still can’t find it, contact our Customer Support Team at [email protected] for assistance.
You can request order changes within 24 hours of placing it, as long as it hasn’t been processed.
Contact Customer Support at +92 300 0522844 for modifications.
If your order has been processed, you may need to cancel it and place a new order.
Orders can be canceled before processing.
Once shipped, you’ll receive a shipping confirmation email with a tracking ID. After delivery, our exchange policy applies.
Kaavi Online reserves the right to cancel orders due to stock unavailability, pricing errors, or payment issues.
- Track your order by clicking the Order Tracking icon on our website and entering your Tracking ID.
- Alternatively, contact Customer Support at +92 300 0522844 for updates.
Payment
· Cash on Delivery
· Debit / Credit Cards (VISA, MASTER)
Please visit our Payments Guide for further details regarding payment methods for online orders.